Warranty & Returns Policy

At Bitmine.shop, we are committed to delivering high-quality cryptocurrency mining equipment and accessories. Please read our Warranty & Returns Policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

After this period, orders cannot be cancelled because mining equipment is often prepared and shipped immediately due to market demand.

To request a cancellation, contact us at:
Email: info@bitmine.shop

2. Returns

Due to the specialized nature of cryptocurrency mining hardware, all sales are considered final unless the product arrives defective or damaged.

Eligible Returns

We only accept returns if:

  • The item is defective on arrival, or
  • The wrong item was shipped.

You must:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.

Unauthorized returns will not be accepted.

3. Return Conditions

If a return is approved:

  • The product must be in its original condition and packaging.
  • All accessories, cables, and documentation must be included.
  • The item must not show signs of misuse, modification, or physical damage.

Customers are responsible for return shipping costs unless:

  • The product is defective, or
  • The return is due to our error.

We recommend using a trackable and insured shipping service.

4. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection.
  • If approved, refunds are issued to the original payment method.
  • Refund processing time: 7–10 business days.

Restocking Fee

  • A 15–25% restocking fee may apply to non-defective returns, if accepted.

Shipping costs are non-refundable.

5. Warranty Coverage

All mining hardware sold on Bitmine.shop includes a manufacturer’s limited warranty, typically ranging from:

The warranty covers:

  • Manufacturing defects
  • Hardware malfunctions not caused by misuse

6. Warranty Exclusions

The warranty does not cover:

  • Damage caused by overclocking or improper voltage
  • Power surges or unstable electricity
  • Incorrect installation
  • Exposure to moisture, dust, or extreme temperatures
  • Unauthorized repairs or modifications
  • Normal wear and tear

Operating miners outside recommended conditions may void the warranty. (Quality crypto miners availavle)

7. Warranty Claims

If your miner develops a fault within the warranty period:

  1. Contact our support team.
  2. Provide your order number and a description of the issue.
  3. Follow the instructions for repair or replacement.

In many cases, warranty service is handled directly by the manufacturer according to their policies. (ASIC Miner Market)

8. Exchanges

We only replace items if they are:

  • Defective, or
  • Damaged during shipping

Exchange requests must be submitted within the return window.

9. Non-Returnable Items

The following items are not eligible for return:

  • Used or modified mining equipment
  • Clearance or discounted items
  • Custom or special-order products
  • Software, digital goods, or activation codes

10. Shipping Damage

If your package arrives damaged:

  1. Take photos of the packaging and product.
  2. Contact us within 48 hours of delivery.
  3. Keep all packaging materials for inspection.

11. Contact Information

For all warranty or return requests:

Bitmine.shop Support
Email: info@bitmine.shop

By placing an order on Bitmine.shop, you agree to this Warranty & Returns Policy.